At Abbysperfumery, customer satisfaction is important to us. Please read our policy carefully before making a purchase.
1. No Refund Policy (General)
Due to the nature of perfumes, we do not offer refunds or exchanges once a product has been opened or used.
2. Eligible Returns
We only accept returns or replacements if:
– You received the wrong product
– The product is damaged upon delivery
3. Conditions for Returns
– The issue must be reported within 24 hours of delivery
– The product must be unused and in original packaging
– Proof (photos/videos) must be provided
4. Refund Process
– If approved, refunds will be processed via the original payment method or store credit
– Delivery fees are non-refundable
5. Exchanges
– Eligible items may be exchanged for the correct product instead of a refund
6. Order Verification
Customers are encouraged to confirm their order details before purchase to avoid mistakes.
7. Contact
For issues, contact us immediately via WhatsApp or Instagram with your order details.
Note:
By placing an order, you agree to this Refund & Returns Policy.